Lone Star Dog Ranch takes your privacy seriously and will take all measures to protect your personal information. The information we collect will only be used by Lone Star Dog Ranch and/or its registration and order processing services. We will not sell, share or redistribute your information to anyone.
If you are not 100% satisfied with your purchase within 7 days from the date of purchase, please contact us for an exchange. Lone Star Dog Ranch does not issue refunds for merchandise. Cookies, dog food and collars can not be returned or exchanged. Exchanged products must be in new condition and include any packaging you received them in. The customer is responsible for any shipping charges incurred with exchange.
SHIPPING and ORDER PROCESSING
Cookies ship on the designated shipping day posted on the website. Arrival time should be 3 to 5 days.
Collar orders are custom orders and take 4 to 6 weeks.
All other merchandise should ship within a week and arrive in 3 to 5 days. Canadian orders will take longer to arrive.
If you have any questions about the status of your order contact us here.