It is our policy at Lone Star Dog Ranch that we are open for 2 hours in the morning and 3 hours in the afternoon for drop off and pick up times. While we will do our best to answer the phone all day, we cannot guarantee we will be in the office all hours of the day, except for these times. If you do not reach us please leave a message on the voice mail and we will get back to as quickly as possible, usually within the hour. The main reason for this is that we try to spend as much time as possible with the dogs, photographing, feeding, cleaning and playing outside, etc. We also limit our hours because people coming and going causes disruption, and disruption causes stress. Imagine how excited your dog is when you come home from work. Now imagine you have 20 dogs at home, and you come home every hour all day. That’s a lot of excited dogs. We want dogs to relax while staying with us, and not be distracted by people coming and going.
Open 7 Days
8:00 a.m. to 10:00 a.m.
3:00 p.m. to 6:00 p.m.
All boarding and day care is by reservation only. Please make reservations as far in advance as possible. Holidays book up months in advance and weekends book up weeks in advance. Please call the office early for available dates.
We require 24 hours notice for cancellation of non holiday reservations, and 72 hour notice for holidays. Christmas and Thanksgiving and New years require 7 days notice for cancellation.
The fee for cancellation without required notice is 50.00 or half of the nights reserved whichever is less.
Christmas and Thanksgiving and New Years reservations require a 50% non refundable deposit at the time the reservation is made.
Our staff has the right and responsibility to remove a dog from playgroup for aggression or any other reason they feel necessary for the safety and welfare of all the other dogs and humans.